Return & Refund Policy

Thank you for shopping with CG Activewear. We want you to feel confident with your purchase. If you are not fully satisfied, please review our return and refund process below.

1. Return Window

Returns may be requested within 14 days of delivery.

To be eligible for a return, the item must be:

Unworn, unused, and unwashed
Clean and free from stains, odors, pet hair, deodorant marks, makeup, or damage
In its original condition
Returned with original tags, packaging, and accessories, when applicable
Accompanied by proof of purchase, such as an order number or receipt

Items that do not meet these conditions may be refused or returned to the customer.

2. How to Start a Return

To begin a return, please contact us before mailing your item.

Email: support@cgactivewear.store

Phone: (936) 697-3324

Please include the following information in your return request:

Full name
Order number
Email address used at checkout
Item name and size
Reason for return
Photos, if the item arrived damaged, defective, or incorrect

Once we review your request, we will provide return instructions and, if approved, issue a Return Merchandise Authorization (RMA) number.

3. RMA Process

All returns must be approved before being shipped back.

After your return request is approved, we will provide:

Your RMA number
Return shipping instructions
The return address
Any additional steps needed to complete the return

Please write the RMA number clearly on the outside of your return package or include it inside the package. Returns sent without an approved RMA number may be delayed, refused, or returned to the sender.

4. Return Address

Approved returns should be sent to:

CG Activewear

RMA #: (936) 697-3324

14204 Sawtooth Forest Trail

Conroe, TX 77384

United States

Please do not send any item back until your return request has been approved and an RMA number has been issued.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is due to an error by CG Activewear.

We recommend using a trackable shipping service. CG Activewear is not responsible for returned items that are lost, delayed, or damaged in transit.

6. Refunds

Once your return is received, we will inspect the item and notify you by email whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Refunds may exclude:

Original shipping charges
Return shipping costs
Items not returned in acceptable condition
Final sale or non-returnable items

7. Exchanges

We may accept exchanges for eligible items, depending on availability.

To request an exchange, please contact us at support@cgactivewear.store with your order number and the item/size you would like instead.

If the requested replacement item is unavailable, we may offer a refund, store credit, or another available option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at support@cgactivewear.store.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and provide the next steps.

8. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery at support@cgactivewear.store.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and provide the next steps.

9. Non-Returnable Items

The following items may not be eligible for return:

Items marked final sale
Gift cards
Items worn, washed, altered, damaged, or used
Items missing tags or original packaging
Items returned outside the 14-day return window
Items with makeup, deodorant marks, stains, odors, or signs of wear

10. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account and contact your card issuer or payment provider. Processing times can vary.

If you have completed these steps and still have not received your refund, contact us at support@cgactivewear.store.